29bet's Privacy Policy — Your Data, Our Responsibility

1 Introduction & Definitions

29bet ("we", "our", "platform") operates a trusted online casino and betting service for users in Bangladesh. This privacy policy ("policy") applies to the https://29bet.mom website and all associated services.

By using our services, you consent to the processing of your personal information under the terms described in this policy. If you do not agree with any part of this policy, please refrain from using our services.

Key Definitions

The meanings of some important terms used in this policy are given below:

• Personal Data: Any information that can directly or indirectly identify a person — such as a name, mobile number, email address, or mobile wallet number.
• Processing: Any operation performed on personal data, such as collection, storage, modification, use, or deletion.
• Data Controller: The entity that determines the purpose and method of processing personal data — in this case, 29bet.
• Data Subject: The person whose personal data is being processed — that is, our user.

2 Sources & Types of Information Collected

29bet collects information from its users in various ways. The sources and types of information collected are described in detail below.

2.1 Information You Provide Directly

When you open an account on 29bet, log in, complete a financial transaction, or contact our support team, you voluntarily provide the following information:

• Full name and date of birth
• Mobile number and email address
• bKash, Nagad, or Rocket mobile wallet number
• Identity verification information (where applicable)
• Support requests and communication content

2.2 Automatically Collected Information

When you browse the 29bet website or use our services, certain technical information is collected automatically:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device Identifiers
• Time spent on the platform and a record of pages visited
• Gaming activity, betting history, and transaction logs
• Referral URL and session data

2.3 Information Received from Third Parties

In some cases we receive transaction-related information about you through legitimate third-party service providers (such as payment gateway operators). This information is used solely for identity verification and fraud prevention purposes.

3 Purposes for Using Information

29bet uses your personal information for the following lawful and clearly defined purposes. A reasonable legal basis exists for each purpose.

• Account Management & Service Delivery: To ensure registration, login, account verification, and personalised service.
• Financial Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Security & Fraud Prevention: To detect suspicious activity, protect accounts, and ensure anti-money laundering compliance.
• Customer Support: To provide proper resolution of your complaints, questions, and support requests.
• Legal Compliance: To remain in compliance with applicable laws and regulations.
• Platform Improvement: To analyse user experience and improve the quality of our services.
• Communications: To send important updates, policy changes, or account-related notifications.
• Responsible Gaming Support: To monitor users' gaming patterns and provide assistance when needed.

4 Sharing Information with Third Parties

29bet keeps your information confidential as a matter of policy. However, in the following limited circumstances, certain information may be shared with third parties:

4.1 Payment Service Providers

Necessary transaction information is shared with Mobile Financial Service (MFS) providers such as bKash, Nagad, and Rocket to complete your transactions. This information is used solely for payment processing.

4.2 Technology & Infrastructure Service Providers

Our gaming software suppliers and technology partners such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may access a limited amount of gaming data. This data is used to ensure game fairness and to provide technical services.

4.3 Legal Obligations

It may be our legal obligation to disclose information pursuant to a valid order or directive from a competent court, investigating authority, or government body. In such circumstances, 29bet will comply with applicable law.

4.4 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, personal information may be transferred to the relevant parties, though the terms of this policy will continue to apply.

5 Cookies & Tracking Technologies

29bet uses cookies and similar technologies to operate the website properly and to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Essential for the operation of the site. Used for maintaining login sessions, storing security tokens, and similar functions. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings, such as language selection and display preferences.
• Analytics Cookies: Used to analyse usage patterns on the platform and to improve service quality.
• Security Cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You have the option to disable analytics and functional cookies through your browser settings. However, disabling essential cookies may impair some important functionality of the site.

5.3 Local Storage & Session Storage

In addition to cookies, 29bet may use browser local storage and session storage technologies to store temporary data. This data remains only on that device and is not sent to 29bet's servers.

6 Data Storage & Security

Keeping your personal information secure is one of 29bet's highest priorities. We have implemented industry-standard security measures.

6.1 Technical Security Measures

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Database Encryption: Stored information is kept in encrypted form.
• Firewall & Anti-DDoS Protection: Advanced network security measures to prevent cyber attacks.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Regular Security Audits: Periodic assessments to identify and address system vulnerabilities.

6.2 Organisational Security Measures

Only authorised staff may access your personal information on a Need-to-Know Basis. All staff receive data protection training and are bound by confidentiality agreements.

6.3 Data Retention Period

Your personal information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a limited period to meet legal and regulatory requirements.

6.4 Response to a Data Breach

If a data breach occurs and is considered to pose a risk to your rights and freedoms, 29bet will take steps to notify affected users within a reasonable timeframe.

7 Your Rights

As a 29bet user, you have the following rights regarding your personal information. Contact us to exercise these rights.

7.1 Right to Know

You have the right to know what information we have collected about you, the purposes for which it is being used, and with whom it has been shared. Contact our support team to obtain this information.

7.2 Right to Rectification

If any information stored about you is incomplete or incorrect, you may request that it be corrected. This can be done through your account profile or directly through the support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, where it is necessary to retain information due to legal obligations or legitimate business reasons, it may not be possible to fulfil this request in full.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted — for example, if the accuracy of the information is disputed or you believe the processing is unlawful.

7.5 Right to Object

You have the right to object to certain types of processing of your personal information, particularly its use for marketing purposes. Contact us to raise such an objection.

8 Protection of Minors

29bet is for persons aged 21 and above only. We do not collect or process the personal information of minors under any circumstances.

If we confirm that we hold information belonging to a person under 21 years of age, we will immediately take steps to delete that information and close the associated account.

Parents or legal guardians who believe their minor child has registered on 29bet should contact [email protected] immediately.

9 Policy Changes

29bet reserves the right to amend or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• By publishing an updated date on this page of the website
• By sending a notification to your registered email or mobile number
• By displaying a relevant notice on the platform after you log in

Continuing to use 29bet after any changes are made will be considered as your acceptance of the updated policy. You are therefore requested to review this page regularly.

10 Contact

Please contact us for any questions, concerns, or requests regarding this privacy policy or your information. The 29bet support team is available 24 hours a day, 7 days a week in both Bengali and English.

We will try to resolve any privacy-related complaints or requests as quickly as possible. Our goal is to handle every matter concerning you with transparency and to honour your trust.